FAQs

Q?

Can I make an appointment to tour your facility or meet a particular dog prior to making a purchase?

A.

Absolutely.  We welcome you to tour our facility and meet the dogs that we have available.  If you would like, we will spend time showing you our training processes, allowing you to meet our team and answering any questions that you may have.

Q?

Do you offer discounts for the purchase of multiple dogs?

A.

We do offer volume discounts on the purchase of multiple dogs on the same purchase order.

Q?

Do your trained dogs understand English or foreign commands?

A.

As our dogs are trained to the specifications of the purchasing department, we can train the dogs in any language that the agency chooses.

Q?

Are handlers required to attend a course with the purchase of a police dog?

A.

Yes.  Even though we sell many dogs to seasoned handlers, our handler courses are about the handler and K9 working relationship and the handler understanding how the dog was trained so that as the day-to-day issues arise, the handler will be equipped to problem solve situations in training and in the field.

Q?

Will any equipment be supplied with the purchase of a police dog?

A.

We provide basic equipment with the purchase of any police dog.  We can also offer agencies custom equipment and a full line of supplies at discounted prices through our GSA Schedule.

Q?

Will you supply information on our dogs training in a court case should the need ever arise?

A.

Our Training Director, is certified as an expert witness in K9 related cases and will assist in providing testimony in any case where handlers or departments need assistance.

Q?

If my dog team fails certification, will you supply retraining?

A.

Absolutely.  We offer free in-service training and remedial training at no cost to your department.

Q?

How many days will it take to re-certify my Police dog teams annually?

A.

Re-certification takes, on average, 1-3 days depending on the type of training the team does.  Often times, handlers will spend a week at our facility around their certification to gain valuable maintenance training as well.

Q?

How long after committing to purchase a “green” dog for training can we expect it to be fully trained?

A.

On average, we advise departments to expect 8-14 weeks from the time that they commit to a green dog until the dog is finished.  Since our focus is on the quality of training and not the speed in which it is completed, we often work with dogs longer that others.

Q?

Can we send one of our new handlers to your handler courses if we did not purchase our dog from you?

A.

Yes.  We often have handlers that are paired with existing dogs attend our 3 and 4 week handler courses.

Q?

Do you offer accommodations for our handlers attending your courses?

A.

Yes.  We offer fully furnished housing for handlers attending our handler courses as well as our trainer courses.

Q?

How old will my future police dog be when it has completed training?

A.

Typically finished dogs are between 14 and 24 months of age when they are paired with their handlers.

Q?

Can I select/supply my own green dog to be trained?

A.

We do often work with and train dogs that are not procured or selected by us.  As long as the dog has the suitable drives and temperament for police K9 work, we are glad to train them.

Q?

Are you breed specific or are there any breeds that you will not train?

A.

Although we commonly work with German Shepherds, Belgian Malinois and Retrievers, we are not breed specific and will consider working with any breed of dog.  We have trained "uncommon breeds" in the past that have gone on to be successful police dogs.

Q?

Do you sell both “Green” dogs and trained dogs?

A.

We offer both fully trained and pre-selected "green" dogs from top vendors in Europe.  "Green" dogs are available with suitable drives and temperaments for both single and dual purpose work.

Q?

Can we host a seminar if we are outside of the United States?

A.

Definitely.  We often conduct seminars abroad for government agencies and civilian groups.  If you are interested in hosting a seminar in your area, regardless of location, please feel free to contact us.

Q?

How far in advance do seminars have to be booked?

A.

We typically prefer to have 4-6 weeks of lead time on planning seminars and other training courses.  This affords us ample time to market the training to ensure that we have ample attendees for the course and so that we can make travel arrangements for the seminar.

Q?

Can dates and time be extended to allow for more hands-on training for our handlers?

A.

Absolutely.  We can modify any of our seminars to allow for more practical, hands-on training to ensure that attendees have the opportunity to master the skills presented during the seminar.

Q?

Can we host multiple seminars at one time?

A.

Many of our seminars range from 2-5 days in length. Therefore, seminars can be grouped together and scheduled back-to-back to reduce travel cost and allow departments to get the most from training opportunities.

Q?

Do seminar attendees receive a certificate upon completion?

A.

Yes.  Attendees will receive certificates stating that they successfully completed the course with the number of course hours listed.

Q?

Can Seminars be customized to the individual agency’s needs?

A.

Yes.  We often customize seminars to ensure that agencies and departments are getting the training that they want.  If you have something specific in mind, please don't hesitate to contact us.

Q?

Do you have restrictions on the number of attendees for seminars?

A.

We do not necessarily have restrictions on the number of attendees for seminars as the number of students is often dictated by the subject and venues available.  We do keep attendance manageable so that we can keep any downtime to a minimum.

Q?

How much do your Police K9 seminars cost?

A.

We offer affordable training solutions with our huge selection of various K9 seminars.  The exact cost of seminar attendance will vary based on the location, length and type of seminar you are interested in. The average cost of our Police K9 seminars is $125-$225, per handler.

Q?

What is included with the purchase of a police dog?

A.

All of our detection dog packages include: lodging during the handler course, course materials and basic equipment.  Follow-up training and annual recertification is also included in all of our working dog packages at no additional cost. Training is available for as long as you own the dog.

Q?

Do you offer any guarantees with the purchase of a dog?

A.

We offer a two year health guarantee against any congenital health defects that would cause the dog not to be able to perform the duties that they were trained for on all of our working dogs. All working dog purchases also include hip and elbow x-rays.

Q?

Our department has previously purchased a dog. Do you offer training for a new handler?

A.

Yes.  We offer police K9 handler training for both single and dual purpose dogs.  Our Police K9 handler training courses generally last for 3-4 weeks.  Housing, annual re certification and free in-service training are also included in our K9 handler training courses.

Q?

Our department wants to host a seminar. What are we required to provide?

A.

In order to host a seminar, a department is required to provide a classroom, training grounds, buildings, vehicles, firing range, etc. to facilitate the seminar.  There is no cost for the hosting department to hold the seminar at their agency.

Q?

I want to become a K9 Instructor. How long are your courses?

A.

Highland Canine Training, LLC offers a School for Dog Trainers four times during the calendar year.  Our Police K9 Instructor Courses and our Detection Trainer Courses are offered in 6, 8 and 12 week formats.

Q?

Where are your Police K9 Seminars offered?

A.

Our Police K9 Seminars are offered at our location in North Carolina and wherever a department or agency demonstrates interest.  We have conducted seminars throughout the world for a variety of Police, Government and Military organizations.